GuildWiki:Wikia staff noticeboard/Resolved2

__NEWSECTIONLINK__ The Wikia staff noticeboard is intended as a way to alert Wikia staff of issues which need their attention. This place should not be confused with the Admin noticeboard.


 * If you have a problem with the wiki's content, use a relevant talk page. Content problems added here will be removed.
 * If you are having issues with the game, use a relevant talk page or use ArenaNet's Guild Wars support site. See how to report for instructions on reporting game bugs. Guild Wars problems added here will be removed.

To create a new request, add a new subheading (you can do it by clicking the "leave message" tab near the top of the page), providing a neutral, concise, and signed summary of the issue. It is suggested that any other users involved in an issue should be informed of its discussion here.

Can't find your request? Maybe it has been resolved.

Polls?
I'm using Firefox 2, and I can vote on a Poll as much as I like. The downside? My vote doesn't count. --- -- (s)talkpage  10:16, 25 August 2008 (UTC)
 * That's okay Viper, you're still valuable. --Macros 11:46, 25 August 2008 (UTC)


 * I feel so much better now.. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  11:49, 25 August 2008 (UTC)


 * Oh, that issue. Takes no votes on either ff2 or ie7 for me. --◄mendel► 14:31, 25 August 2008 (UTC)


 * I've filed a ticket on this issue. I'll let you know when I hear anything. --KyleH (talk) 22:10, 27 August 2008 (UTC)


 * We're about to release a new poll extension which will replace the current one and fix this issue. I believe that the fix will be deployed on Tuesday. --KyleH (talk) 23:44, 5 September 2008 (UTC)


 * The new poll extension is now deployed. Are poll votes being registered properly now?  --KyleH (talk) 22:51, 15 September 2008 (UTC)
 * The one on Entropy's page won't let me change my vote still. Not that I want to, just using that as a testing point --Gimmethegepgun 22:59, 15 September 2008 (UTC)


 * Ack, I lied ... it's not out yet. Sorry!  --KyleH (talk) 23:04, 15 September 2008 (UTC)
 * Liar :'( --Gimmethegepgun 23:05, 15 September 2008 (UTC)

(Reset indent) The poll fixed (somewhat)! Does this poll work for you? Yes No I see my vote only after I reload the page I see my vote only after I reload the page several times I see my vote only after I reload the page several times and purge the page cache purge page cache I wonder how many votes we'll get for "No"... --◄mendel► 11:08, 16 September 2008 (UTC)
 * It's still broken for me.  &not; Wizårdbõÿ777  ( talk ) 13:32, 16 September 2008 (UTC)
 * Yep, had to purge before it would show up. But then, Kyle did say that the new version hasn't been rolled out yet.  (It's not letting me change my vote, either.)  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 13:33, 16 September 2008 (UTC)
 * Dr Ishmael, it's been mention on the #wikia irc channel that they've been pushing new code, so I tried the test poll I had set up in my sandbox and it worked (it hadn't before). That made me assume that the new code was live. If it is, and if old polls work (somewhat), then the vote registration works now, but the creating of polls is somehow broken? or maybe they need the proper age before they work? --◄mendel► 18:55, 16 September 2008 (UTC)
 * I was able to change my vote just now, but I still had to purge the page before it registered. &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 19:28, 16 September 2008 (UTC)


 * Weird. I purged twice, voted ~5 times. It didn't register the vote. However, I have voted Vabbian on Shadowcrest's talk page. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  14:41, 16 September 2008 (UTC)


 * I voted, purged twice, and nothing registered sometime this morning. Now I come back and my vote now registers. O_o Cress Arvein [[Image:Cress sig.JPG]] 20:04, 16 September 2008 (UTC)
 * What happened before they broke completely was I'd click an option and the page would reload (no vote); I'd click again and the page would reload, and the vote would register. Now it just says "Please wait, registering your vote" and reloads the page each time, with it not counting. Might show up after a long time like Cress' does, but... --Shadowcrest  20:46, 16 September 2008 (UTC)

Thumbnail error
On the Loading screens article, i'm getting an error showing the thumbnail of the realm of torment image. Here's a link to what I'm seeing.-- (Talk) (Contr.) 22:26, 29 August 2008 (UTC)
 * My guess is that it's a standard just-uploaded image issue, and it'll go away before they respond.[[Image:Entrea Sumatae.png|Entrea Sumatae]] Entrea   [Talk]  22:27, 29 August 2008 (UTC)
 * And I'm seeing it fine.[[Image:Entrea Sumatae.png|Entrea Sumatae]] Entrea   [Talk]  22:31, 29 August 2008 (UTC)
 * You're right, it finally went away.--[[Image:Marcopolo47 signature new.jpg]] (Talk) (Contr.) 22:41, 29 August 2008 (UTC)
 * This happens A LOT to freshly-uploaded images when I do armor galleries. Goes away after a while, usually.  RoseOfKali [[Image:RoseOfKaliSIG.jpg]] 22:48, 29 August 2008 (UTC)
 * All you have to do is purge the page (add  to the end of the standard URL), and it should be able to create the thumbnail on the second try.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 02:29, 30 August 2008 (UTC)
 * How often does this seem to be happening? And does it usually fix itself without a purge, or does it always require a purge? --KyleH (talk) 19:15, 2 September 2008 (UTC)
 * Not sure, mine was fixed about 5 minutes AFTER i purged, which seems to be too long for the purge to have taken effect.--[[Image:Marcopolo47 signature new.jpg]] (Talk) (Contr.) 20:28, 2 September 2008 (UTC)
 * Is this still happening? I'm told that we were having some server issues that may have caused some weird problems like this a few days ago. --KyleH (talk) 23:45, 5 September 2008 (UTC)
 * I noticed it once earlier today - was editing a page and hit Show Preview, saw it, then hit Preview again and it was fixed. &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 01:02, 6 September 2008 (UTC)

Search Box
The new search box is a stepback because the removal of the "Search GuildWiki" text is not guaranteed. It can occur that the text remains in the field while clicking on it forcing you to first mark the whole text and then deleting it before you can enter the search text. This error happens in mozilla-based browsers (the others not tested) and can possibly be fixed by using the "onmousedown" instead of the "onmouseup" event handler within the js-file. Even though the error appears very rarely a removal of the text would be a better option than the status quo, the fixing would be the best. 77.182.224.91 13:46, 30 August 2008 (UTC)

Hrm
I clicked on the link to Image:Rank_15.jpg above and got this: Fatal error: Cannot redeclare codepointtoutf8 in /usr/wikia/source/releases_200809.1/includes/normal/UtfNormalUtil.php on line 38 Not exactly ideal. Can't seem to reproduce it, though :(  &not; Wizårdbõÿ777  ( talk ) 02:49, 3 September 2008 (UTC)
 * I got that trying to go to recent changes a couple times. Probably just a short server glitch.[[Image:Entrea Sumatae.png|Entrea Sumatae]] Entrea   [Talk]  02:53, 3 September 2008 (UTC)
 * Looks like this was just a one-time thing (probably while they were pushing out an update). Let me know if you see it again. --KyleH (talk) 23:23, 5 September 2008 (UTC)

menu bug
the side menu has a strange bug on the submenus: for both news and support we have a link that says "edit this menu". HTML div tags appear around this and I'm pretty sure they don't belong there. I'm sure when this started however. &mdash;♥ Jedi ♥ Rogue ♥ 19:13, 5 September 2008 (UTC)
 * checking other browsers: that menu option doesn't show up at all in firefox or opera. I see it only in IE. 129.21.28.24 19:16, 5 September 2008 (UTC)
 * I tested with IE7, it is not there for me as anon. Maybe because you are a sysop? --◄mendel► 19:46, 5 September 2008 (UTC)
 * The "edit this menu" item has always been around since the beginning of Monaco skin, however, recently it starts to treat html tags as pure text, causing my hack to float special stuff to the right to fail as described above. A long time ago I had suggested that those special menu items ("more..." and "edit this menu") to be given special classes so wiki admins can CSS-style them differently, unfortunately that does not seem to have been implemented yet )-: -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 22:31, 5 September 2008 (UTC)
 * Yeah, those links only appear for sysops ... looks like PanSola fixed it when he nuked the changes he made to that link. --KyleH (talk) 23:25, 5 September 2008 (UTC)
 * Kyle, can you put in a feature request to add a class for the "edit this menu" and "more..." links? That way we can CSS-style them to be on the right side since now the HTML hacks no longer work )-: -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 02:36, 6 September 2008 (UTC)
 * PanSola, if all you want to format is the &lt;a> tag, then you can select based on the href= attribute. Would that be sufficient? --◄mendel► 03:53, 6 September 2008 (UTC)
 * Ideally I'd want to format the DIV outside the anchor, since A is an in-line element. Also, selection based on href= would only work for the "edit this menu" link, and not the "more..." link, since the href for the more... item can be the same as a regular menu item. -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 19:06, 8 September 2008 (UTC)

HTML errors: situation much improved
I saw the HTML error topic has been archived, so I checked the current situation. A lot of errors, especially those with the ad code, have been fixed, with the result that monaco is down to 20 errors (11 errors are that an id starts with a digit), and monobook validates with 0 errors again. Good job! Get to 0 on monaco, too! --◄mendel► 01:57, 6 September 2008 (UTC)

printing pages with Monaco = fail
I can't see a link to print a page on the Monaco sidebar, and even if there is one, it wouldn't work, because the wikia ad spotlight images appear in the upper left corner, obscuring the page. Here's a screenshot. --◄mendel► 10:16, 6 September 2008 (UTC)
 * However, in monobook there isn't this problem. Here's a screenshot Random Time  10:23, 6 September 2008 (UTC)
 * The "printable version" link was removed because all modern browsers (IE 5+, Firefox, Opera 7+, etc.) automatically apply the print stylesheet whenever you print, making the extra link mostly redundant.  I reported the spotlight bug and that should be fixed soon.  Thanks!  --KyleH (talk) 21:52, 8 September 2008 (UTC)
 * Ok, the FF3 "regular" Monaco print preview of our main page shows me a white banner-sized box overlaying the table, and a wikia spotlight in the lower left corner of the page; for wiki pages that take more than two printed pages, the spotlight is still in the lower left corner, obscuring the text there. The print preview of the "printable" version doesn't have the white box, but now the spotlight is in the upper left corner and obscures the page title. --◄mendel► 22:16, 8 September 2008 (UTC)
 * Yeah, I've reported the spotlight issue. I'm not sure why that's happening on the main page though--the printable version and the version that shows up in the print preview should be approximately equal.  I'll add that to the ticket. --KyleH (talk) 23:18, 8 September 2008 (UTC)
 * A fix for this should be coming shortly ... --KyleH (talk) 21:54, 11 September 2008 (UTC)
 * This should be fixed now. Let me know if you still see any strangeness.  --KyleH (talk) 22:49, 15 September 2008 (UTC)

Boxes, boxes, boxes...
So, from out of the blue, there's a box around the Categories and Recent Changes stuff, inscreasing their size by a bit more. I have set my prefs to show 75 changes on RC, and I see only 24 (one less than one/third). Sure, without the box it isn't 75, but there's quite some more. And it looks out of place on Monobook, imo, but I'm a conservatist so I generally dislike sudden changes which don't seem to improve anything.

The category box looks a bit weird now. It's a box, and inside is another, smaller box (what did you expect, a bigger one?), and in there are the categories. Why these sudden changes? Sure, people will get used to it. But what was wrong with it in the first place? --- -- (s)talkpage  12:44, 10 September 2008 (UTC)


 * I think those are new "features" of MediaWiki 1.13. The double-box for categories doesn't make any sense whatsoever.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 13:43, 10 September 2008 (UTC)
 * This is the source for the category section from a random unique axe page, as you can see there are actually three divs enclosing the categories, two of which have the same id.


 * Removing just the outer div makes it display normally.


 * &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 14:56, 10 September 2008 (UTC)


 * (edit-conflict during content move) Look at the HTML source:

Categories
 * Clearly, the duplicate ID shouldn't be happening. Override the CSS for that and put the box on the mw-normal-catlinks on the monobook.css. The error isn't happening on Monaco, and what with Wikia having announced that Monobook would not be supported any longer, getting help from them seems a long shot - well, it may actually be worth a try, because Monobook pages used to validate with 0 errors again last I looked, and this double ID is the single error now. --◄mendel► 14:53, 10 September 2008 (UTC)
 * DO NOT LIKE &mdash;[[Image:MaySig.png]] Warw/Wick 14:56, 10 September 2008 (UTC)


 * From w:Forum:MediaWiki 1.13 upgrade:

What you should be getting is. I know of a problem on the old custom wowwiki skin - is this also a specific custom monobook skin? ''Edit: I see it affects uncyc, so it looks like wikis using their own custom skin have this problem. This does not affect wikis who just customize using local CSS'' --User:Kirkburn 15:43, 10 September 2008 (UTC)
 * --◄mendel► 16:05, 10 September 2008 (UTC)
 * This will be fixed soon (the change has been made, but it hasn't been deployed yet). As an aside, Wikia still DOES support Monobook and will continue to do so for the foreseeable future.  We only, however, support it in your personal preferences rather than a site default.  We are also not adding any new features or enhancements to Monobook.  --KyleH (talk) 19:07, 10 September 2008 (UTC)


 * Category box is fixed, noticed this earlier today (~4 hours ago, maybe?) but didn't think to post here until now. &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 19:44, 11 September 2008 (UTC)

"What links here" still buggy

 * Further to this, the "What Links Here" at the bottom of the Image page is broken. I can see the HTML for the link, rather than a link. :) Himm Taeguk  (T/C) 15:51, 11 September 2008 (UTC)
 * Oops, looks like that is been discussed above, NVM. Himm Taeguk  (T/C) 15:54, 11 September 2008 (UTC)

Same subject, different bug
"There are no pages that link to this file (cached result; see Special:Whatlinkshere/Image:Best_DPS.JPG to be certain."

From Image:Best_DPS.JPG. Have fun. --- -- (s)talkpage  16:16, 10 September 2008 (UTC)


 * Had to go to a different image, but I finally saw the problem. Here's the source:


 * The symbols within the list item are being converted to their HTML entity codes. This should not be happening.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 17:18, 10 September 2008 (UTC)
 * Is this still happening? I'm not seeing it myself. --KyleH (talk) 19:07, 10 September 2008 (UTC)


 * Try Image:Wizards_Folly_Tower.JPG, that's where I pulled the source from above. The one Viper linked seems to have fixed itself somehow.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 20:14, 10 September 2008 (UTC)


 * Thanks ... I've reported this. --KyleH (talk) 21:32, 11 September 2008 (UTC)
 * This should be completely fixed now. Let me know if you see anything strange.  --KyleH (talk) 22:40, 15 September 2008 (UTC)

Internal Error?
This occured to me a little while ago, trying to respond on M.mendel's talk page. Can anyone explain what just exploded? --- -- (s)talkpage  14:44, 11 September 2008 (UTC)


 * If you give the time & date when this occurred, it can help the operators determine where the php error listed at the top occurred. A computer program consists of little parts that use each other, and the part at the bottom (Main) uses the one above, and that uses the one above it, until 11 layers deep an error occurs. Knowing who was using what when the error occurs helps determine the nature of the problem. Next time somthing like this happens, copy and paste the whole diagnostic message (basically, everything in artcile space, but you can do a text copy & paste), note the server time (go by RC if you have to) and the page you were editing, and post it to central wikia's help forum or the freenode #wikia support chat. --◄mendel► 15:56, 11 September 2008 (UTC)


 * Around 14:20 UTC, 11 Sept. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  18:44, 11 September 2008 (UTC)


 * That was a temporarily glitch ... all should be well now. --KyleH (talk) 21:58, 11 September 2008 (UTC)
 * Is it really needed to post every little one-time error on this page? It seems like we shouldn't waste time reporting little hiccups, but only put major/recurring issues on this page (but that's just me, maybe Wikia likes chronicling every time the internet bugs out for a couple seconds)[[Image:Entrea Sumatae.png|Entrea Sumatae]] Entrea   [Talk]  22:03, 11 September 2008 (UTC)


 * That's why I suggested using irc (well suited to reporting small issues quickly) or the forum (helps determine how the big the issue is, i.e. if these little hiccups occur on many wikis, it is still major). --◄mendel► 22:06, 11 September 2008 (UTC)


 * If it looks like it's a widespread problem (eg. the entire site is inaccessible), then the fact that you're able to post again serves as a pretty good indication that the problem has been noticed and fixed. IRC is good in situations like that given that you can report them in real-time.  There is also a Wikia channel on Skype that you can join if you're interested (it's much less active than IRC, but most of us live on Skype.  So, I'm not saying that you should avoid posting about these hiccups (especially if you need to vent your frustrations), but unless it's a prolonged issue, or one that only happens intermittently, it's pretty safe to assume that we already know about it by the time you're able to post again. --KyleH (talk) 22:46, 15 September 2008 (UTC)

You have new messages on GuildWiki
Every wikia wiki I go to tells me this, and I don't - it keeps telling me until I click the link, bug? Random Time  12:17, 13 September 2008 (UTC)
 * I've had this problem too, and was about to post it. Seems RT beat me to it.--[[Image:Marcopolo47 signature new.jpg]] (Talk) (Contr.) 18:41, 13 September 2008 (UTC)
 * I have it too, mentioned it to KyleH already on IRC a couple days ago. He says that all the sysops were sent a message about the MediaWiki update, and that it should have appeared at the top of our talks with a dismiss button. I never saw the message, and so other wikis insist I still have them. --Shadowcrest  00:48, 14 September 2008 (UTC)
 * How un-wiki of them, leaving a self-destructing message like that. Why couldn't Wikia just have used a regular talkpage post like everybody else's welcome bot (you can use colored boxes on these)? I wasn't aware that the MediaWiki update was "your eyes only" information. ;-P --◄mendel► 06:42, 14 September 2008 (UTC)
 * Nope - I don't see a self-distrupting message, how annoying Random <font color="Black">Time  09:14, 14 September 2008 (UTC)
 * That's because it already self-distrupted.--[[Image:Gigathrash_sig_G.jpg]]<font color="Black">ìğá†ħŕášħ 09:17, 14 September 2008 (UTC)
 * The message should have self-destructed ... is your new message notification gone now? We're working on a more public way to notify users of upcoming changes.  Right now we post to the wikia-l mailing list, add messages on the forum on central Wikia, and occasionally send a special talk page message (usually targeted at admins so that they can relay the message using normal channels because we often get a lot of confused responses when we send one to everyone).  Right now we're also working on a newsletter which, when updated, would show up in your local recent changes. --KyleH (talk) 22:39, 15 September 2008 (UTC)
 * May I suggest something? Just make a big list for each wiki what page to add stuff to, and then add a comment to that page when you have news (for newsletters, you can just say "The new newsletter is out" and list the headlines). The technically most elegant way to manage this would be to use a MediaWiki:Newsletter page that redirects to the page in question, the default would be the mainpage talk (remember the mainpage may have been changed by the wiki), and we would be able to set it to this noticeboard, for example. --◄mendel► 23:05, 15 September 2008 (UTC)
 * Message is still there <font color="Orange">Random <font color="Black">Time  06:12, 16 September 2008 (UTC)
 * Finally went away for me.--[[Image:Marcopolo47 signature new.jpg]] (Talk) (Contr.) 22:05, 16 September 2008 (UTC)