GuildWiki:Wikia staff noticeboard/Resolved2

__NEWSECTIONLINK__ The Wikia staff noticeboard is intended as a way to alert Wikia staff of issues which need their attention. This place should not be confused with the Admin noticeboard.


 * If you have a problem with the wiki's content, use a relevant talk page. Content problems added here will be removed.
 * If you are having issues with the game, use a relevant talk page or use ArenaNet's Guild Wars support site. See how to report for instructions on reporting game bugs. Guild Wars problems added here will be removed.

To create a new request, add a new subheading (you can do it by clicking the "leave message" tab near the top of the page), providing a neutral, concise, and signed summary of the issue. It is suggested that any other users involved in an issue should be informed of its discussion here.

Can't find your request? Maybe it has been resolved.

Polls?
I'm using Firefox 2, and I can vote on a Poll as much as I like. The downside? My vote doesn't count. --- -- (s)talkpage  10:16, 25 August 2008 (UTC)
 * That's okay Viper, you're still valuable. --Macros 11:46, 25 August 2008 (UTC)


 * I feel so much better now.. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  11:49, 25 August 2008 (UTC)


 * Oh, that issue. Takes no votes on either ff2 or ie7 for me. --◄mendel► 14:31, 25 August 2008 (UTC)


 * I've filed a ticket on this issue. I'll let you know when I hear anything. --KyleH (talk) 22:10, 27 August 2008 (UTC)


 * We're about to release a new poll extension which will replace the current one and fix this issue. I believe that the fix will be deployed on Tuesday. --KyleH (talk) 23:44, 5 September 2008 (UTC)


 * The new poll extension is now deployed. Are poll votes being registered properly now?  --KyleH (talk) 22:51, 15 September 2008 (UTC)
 * The one on Entropy's page won't let me change my vote still. Not that I want to, just using that as a testing point --Gimmethegepgun 22:59, 15 September 2008 (UTC)


 * Ack, I lied ... it's not out yet. Sorry!  --KyleH (talk) 23:04, 15 September 2008 (UTC)
 * Liar :'( --Gimmethegepgun 23:05, 15 September 2008 (UTC)

(Reset indent) The poll fixed (somewhat)! Does this poll work for you? Yes No I see my vote only after I reload the page I see my vote only after I reload the page several times I see my vote only after I reload the page several times and purge the page cache purge page cache I wonder how many votes we'll get for "No"... --◄mendel► 11:08, 16 September 2008 (UTC)
 * It's still broken for me.  &not; Wizårdbõÿ777  ( talk ) 13:32, 16 September 2008 (UTC)
 * Yep, had to purge before it would show up. But then, Kyle did say that the new version hasn't been rolled out yet.  (It's not letting me change my vote, either.)  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 13:33, 16 September 2008 (UTC)
 * Dr Ishmael, it's been mention on the #wikia irc channel that they've been pushing new code, so I tried the test poll I had set up in my sandbox and it worked (it hadn't before). That made me assume that the new code was live. If it is, and if old polls work (somewhat), then the vote registration works now, but the creating of polls is somehow broken? or maybe they need the proper age before they work? --◄mendel► 18:55, 16 September 2008 (UTC)
 * I was able to change my vote just now, but I still had to purge the page before it registered. &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 19:28, 16 September 2008 (UTC)


 * Weird. I purged twice, voted ~5 times. It didn't register the vote. However, I have voted Vabbian on Shadowcrest's talk page. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  14:41, 16 September 2008 (UTC)


 * I voted, purged twice, and nothing registered sometime this morning. Now I come back and my vote now registers. O_o Cress Arvein [[Image:Cress sig.JPG]] 20:04, 16 September 2008 (UTC)
 * What happened before they broke completely was I'd click an option and the page would reload (no vote); I'd click again and the page would reload, and the vote would register. Now it just says "Please wait, registering your vote" and reloads the page each time, with it not counting. Might show up after a long time like Cress' does, but... --Shadowcrest  20:46, 16 September 2008 (UTC)
 * pfft i got a database error --Balistic Pve (T/C) 23:56, 29 September 2008 (UTC)
 * Hey ... quick update on this. We're developing a new poll extension to fix this problem.  I'm sorry it is taking so long, but every time someone tells me that it's ready, I find a new problem with it.  It should be ready relatively soon though. --KyleH (talk) 21:49, 17 October 2008 (UTC)
 * Kyle, could you pass a feature request to the dev team that the poll includes any anchor in the tag (such as #Polls.3F) when it reloads the page? Polls further down a talkpage are a pain because the extension currently doesn't. --◄mendel► 06:39, 18 October 2008 (UTC)

To add to the list of current problems, votes are also broken totally. I click on one of the circles to vote and nothing happens. Not even a progress bar to indicate that a request was sent. It's as if it was preemptively blocked. (T/C) 21:26, 22 October 2008 (UTC)


 * Hi! I just got word that the new poll extension is ready, so I have enabled it out on GuildWiki.  On some pages, you may need to purge the page (append "?action=purge" to the address) in order to get the poll to render correctly the first time.  Give it a shot, and let me know if you notice any oddities (other than the extension doesn't truncate the percentages to a reasonable number of significant digits).  Entropy (and anyone else using the Monobook and IE7 combo): polls will probably still be broken for you until we fix the javascript issues. --KyleH (talk) 22:22, 22 October 2008 (UTC)


 * When I submit my vote, it takes a little while (1-3 seconds generally) to take it along, but it now works. Using FF3 on Vista here. Cheers <3 --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  12:38, 23 October 2008 (UTC)

Search Box
The new search box is a stepback because the removal of the "Search GuildWiki" text is not guaranteed. It can occur that the text remains in the field while clicking on it forcing you to first mark the whole text and then deleting it before you can enter the search text. This error happens in mozilla-based browsers (the others not tested) and can possibly be fixed by using the "onmousedown" instead of the "onmouseup" event handler within the js-file. Even though the error appears very rarely a removal of the text would be a better option than the status quo, the fixing would be the best. 77.182.224.91 13:46, 30 August 2008 (UTC)

menu bug
the side menu has a strange bug on the submenus: for both news and support we have a link that says "edit this menu". HTML div tags appear around this and I'm pretty sure they don't belong there. I'm sure when this started however. &mdash;♥ Jedi ♥ Rogue ♥ 19:13, 5 September 2008 (UTC)
 * checking other browsers: that menu option doesn't show up at all in firefox or opera. I see it only in IE. 129.21.28.24 19:16, 5 September 2008 (UTC)
 * I tested with IE7, it is not there for me as anon. Maybe because you are a sysop? --◄mendel► 19:46, 5 September 2008 (UTC)
 * The "edit this menu" item has always been around since the beginning of Monaco skin, however, recently it starts to treat html tags as pure text, causing my hack to float special stuff to the right to fail as described above. A long time ago I had suggested that those special menu items ("more..." and "edit this menu") to be given special classes so wiki admins can CSS-style them differently, unfortunately that does not seem to have been implemented yet )-: -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 22:31, 5 September 2008 (UTC)
 * Yeah, those links only appear for sysops ... looks like PanSola fixed it when he nuked the changes he made to that link. --KyleH (talk) 23:25, 5 September 2008 (UTC)
 * Kyle, can you put in a feature request to add a class for the "edit this menu" and "more..." links? That way we can CSS-style them to be on the right side since now the HTML hacks no longer work )-: -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 02:36, 6 September 2008 (UTC)
 * PanSola, if all you want to format is the &lt;a> tag, then you can select based on the href= attribute. Would that be sufficient? --◄mendel► 03:53, 6 September 2008 (UTC)
 * Ideally I'd want to format the DIV outside the anchor, since A is an in-line element. Also, selection based on href= would only work for the "edit this menu" link, and not the "more..." link, since the href for the more... item can be the same as a regular menu item. -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 19:06, 8 September 2008 (UTC)

Special:Editcount
The stats are all wacked. It used to track all my contributions. Now the stats don't make sense even if I assume it only reflects "stats of the past month". -User:PanSola (talk to the ) 23:05, 18 September 2008 (UTC)
 * Mine still work. I had ~9900 before and after the new WikiaStats was introduced. [[Image:Entropy Sig.jpg]] (T/C) 23:38, 18 September 2008 (UTC)
 * Editcount says I only have 426 total edits, whereas WikiaStats say 9k+... -User:PanSola (talk to the [[Image:follower of Lyssa.png]]) 01:44, 19 September 2008 (UTC)


 * Works fine for me too... Well, when I check my editcount, that is. Yours is indeed borked (Special:Editcount/PanSola). Also look at the "All Wikis" thingy. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  18:47, 20 September 2008 (UTC)


 * I've reported the issue ... someone should be able to take a look at it soon. --KyleH (talk) 23:12, 24 September 2008 (UTC)

I am not sure if this is a related error, but the edits shown from Special:Editcount any my Special:Preferences is different by more than 1,000 edits. (T/C) 17:46, 27 September 2008 (UTC)


 * My editcount in Prefs shows 3k spot-on. Nothing on Special:Editcount matches that. So, yeah. Weird. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  21:16, 27 September 2008 (UTC)
 * Special:Editcount says I have ~18,000, with the most in any one namespace being ~6,500 in Main, while Special:Preferences says I only have ~11,000 total. Definitely confusing.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 22:12, 27 September 2008 (UTC)
 * Perhaps Editcount includes deleted revisions but preferences does not? 208.44.247.101 01:03, 30 September 2008 (UTC)


 * Special:Contributions/HANSAEWOO = 0 edits
 * Special:DeletedContributions/HANSAEWOO = 2 edits
 * Special:Editcount/HANSAEWOO = 0 edits
 * Good idea, but doesn't look like it. &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 02:32, 30 September 2008 (UTC)
 * Just a btw, only sysops can see deleted revisions. --Shadowcrest  02:37, 30 September 2008 (UTC)
 * This looks like it is resolved now. Does it look good to you now too?  --KyleH (talk) 21:38, 17 October 2008 (UTC)
 * I still see PanSola's edit count as 426 edits, not the 9000+ he has. --Shadowcrest  21:46, 17 October 2008 (UTC)
 * D'oh ... I was just looking in the right column. You're right.  --KyleH (talk) 21:51, 17 October 2008 (UTC)
 * My Special:Editcount and the number displayed in my preferences has a 500 edit difference.--[[Image:Gigathrash_sig_G.jpg]]îğá†ħŕášħ 22:06, 17 October 2008 (UTC)
 * Mine has a 400 edit difference. Also, on my editcount, it claims I have more contributions in GuildWiki than I have on all Wikias :P Seems to be missing 2 talk page edits --Gimmethegepgun 22:26, 17 October 2008 (UTC)

not uploading .bmp files
"Permitted file types: png, gif, jpg, jpeg, ico, ogg, pdf, xcf, svg, mid, jl, odt, ods, odp, odg, odc, odf, odi, odm." on the ipload page suggests that there is a technical barrier to uploading other file types, but just now a user has uploaded .bmp images. Is there a way we can actually prevent that from happening? --◄mendel► 11:18, 20 September 2008 (UTC)
 * If it let it through then I guess not. All I know is that if you try to upload a differnent extention it will usually say it can't. [[Image:Entropy Sig.jpg]] (T/C) 18:44, 20 September 2008 (UTC)
 * This is very odd, because even on Special:Version it doesn't list bmp as an allowed extension, and I am getting the ".bmp" is not a permitted file type warning when I try uploading one, even with "Ignore any warnings" checked. That user should not have been able to upload them.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 19:49, 20 September 2008 (UTC)
 * I just tried and I don't understand how it happened either. You can't have a mismatching file extention; you can't upload a bitmap file. Hrm. [[Image:Entropy Sig.jpg]] (T/C) 20:00, 20 September 2008 (UTC)
 * Is it one of the three upload pages that does (not) work? Does monaco have a java/javascript upload dialog? --◄mendel► 20:18, 20 September 2008 (UTC)
 * I tried on all three uploads, the normal, the mega, and the supersized. I don't know anything about Monaco though. Seeing as new users would start out with Monaco, it makes sense to check that first! [[Image:Entropy Sig.jpg]] (T/C) 20:20, 20 September 2008 (UTC)
 * I think I've uploaded things with different file extensions before, but don't quote me on that. I can't upload .bmp images in monaco. --Shadowcrest  23:52, 20 September 2008 (UTC)
 * Someone has uploaded [[Image:Start.exe]], an executable file. That's potentially extremely dangerous if it's a malicious program, since anyone could open it. [[Image:Felix_Omni_Signature.png]] 06:11, 24 September 2008 (UTC)
 * This is extremely disturbing. I want to know how people are getting around the filetype restriction. [[Image:Entropy Sig.jpg]] (T/C) 06:13, 24 September 2008 (UTC)
 * I cant go into specifics now, but I just wanted to let you know, both of these issues have been reported to the Wikia Staff, and we hope to have the problem fixed soon. --Uberfuzzy 06:30, 24 September 2008 (UTC)
 * Good to know this is being worked on. I'm not stupid enough to click on one, but, you know, this is the internet, and shit happens. --Macros 22:34, 24 September 2008 (UTC)
 * Has this been fixed yet? --Macros 15:29, 10 October 2008 (UTC)
 * Yes, this was fixed a few weeks ago. Sorry for not following up on it. --KyleH (talk) 18:24, 10 October 2008 (UTC)

Problem with using the "Back" button of Opera
I'm having a quite annoying bug with the new skin: when i want to go back, i have to press the back button 4 times before i really go back. this is caused by the Ads at the bottom of each page: everytime i click back, one of the ads disappears, only when they're all gone the browser goes back to the last page.

This only happens in Opera, tested it with both Safari and IE and had no problems.


 * *update* ok, it's getting worse... now it ranges from 5 times up to 9 times!
 * also, the page sometimes keeps loading something, but i can live with a sandclock next to my mousepointer.


 * btw, sorry for not signing before, i'm new to editing TerminatorBS 22:13, 29 September 2008 (UTC)


 * The bug is gone, either you did it or the new update of Opera i just downloaded =D
 * i can now go back with only 1 click again. Thanks =) TerminatorBS 01:14, 18 October 2008 (UTC)

Site Completely Un-browse able Due to Script Error.
This is coming up for me on EVERY page on the wiki in Firefox2. Started a few days ago, but seeing as I haven't had any time to even use the computer, I'm just now reporting it. Anyone else having this issue? The page mostly loads, freezes for a few seconds then that pops up, and if I don't hit stop script, it will stay frozen. Really a pain in the ass. --   Isk8   (T/C) 19:00, 28 September 2008 (UTC)
 * Turn off script debugging. [[Image:Entropy Sig.jpg]] (T/C) 19:01, 28 September 2008 (UTC)
 * How? And how did this just start happening out of nowhere? -- [[Image:Isk8.png]]   Isk8   (T/C) 19:08, 28 September 2008 (UTC)


 * I'm using FF2 myself, with ABP and the "Stop! Hammertime!" add-ons. Nothing is borking for me. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  19:11, 28 September 2008 (UTC)


 * [[Image:Isk8-Firebug1.jpg|400px]] [[Image:Isk8-Firebug2.jpg|400px]] I'm using Greasemonkey, Firebug, ABP, and a few other misc. addons. -- [[Image:Isk8.png]]   Isk8   (T/C) 19:19, 28 September 2008 (UTC)
 * Apparently turning off Greasemonkey stopped it for the time being. -- [[Image:Isk8.png]]  Isk8   (T/C) 19:22, 28 September 2008

(UTC)
 * Fine for me - try noscript - and look at the scripts running and see if there is anything else that could cause errors (FYI: FF3 > FF2) Random Time  19:34, 28 September 2008 (UTC)
 * I haven't even installed FF3, I didn't know if all the addons from FF2 would work with it. -- [[Image:Isk8.png]]   Isk8   (T/C) 21:57, 28 September 2008 (UTC)
 * The good majority do. But I'd still recommend you see if you can find an extra ff2 installer lying around so you can downgrade if needed.[[Image:Entrea Sumatae.png|Entrea Sumatae]] Entrea   [Talk]  22:39, 28 September 2008 (UTC)

Uploading OpenOffice 2.4 .odt file impossible
I want to upload an OpenOffice.org 2.4 text file (extension .odt), but I get this error: ''The file is corrupt or has an incorrect extension. Please check the file and upload again.'' The file is neither. I have uploaded files like this before. What gives? --◄mendel► 02:12, 5 October 2008 (UTC)
 * I haven't been able to reproduce this error myself (either here or on one of my test wikis). Is there any chance you can email me the file at $$kyle@wikia-inc.com$$? --KyleH (talk) 20:07, 6 October 2008 (UTC)

Signature edit conflicts
These days I often get an edit conflict with myself. The "old" version is my post with ~ at the end, and the "new" version is my post with the signature on it (ie. after it changes the tildes into my signature, timestamp, etc.) It is amusing the first time or so, but now it's just annoying. (T/C) 20:22, 5 October 2008 (UTC)
 * This is the first time I've heard of such a problem, but I can make an educated guess as to why it might be happening. I'll get our engineers to look at it. --KyleH (talk) 20:09, 6 October 2008 (UTC)
 * I get edit conflicts with myself when I double click save. Is that the same? --Macros 21:16, 6 October 2008 (UTC)


 * I've had it a few times weeks ago.. It's sometimes because I double click save when i-net is being slower than a sluggish snail in a bag of salt mixed up with concrete, and other times just completely random. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  16:44, 7 October 2008 (UTC)

gamewikis.org
I thought it was part of wikia's contract to keep gamewikis.org updates, http://gamewikis.org/ shows a godaddy parked URL message and http://gw.gamewikis.org/ gives me an Opendns error Random Time  17:01, 14 October 2008 (UTC)
 * Thanks for the heads-up. Apparently there is a problem with the domain's auto-renewal with GoDaddy.  We're working on fixing that right now ... --KyleH (talk) 17:14, 14 October 2008 (UTC)
 * Ok, thanks Random Time  17:29, 14 October 2008 (UTC)
 * This issue has been resolved (as if that wasn't obvious already) --KyleH (talk) 21:36, 17 October 2008 (UTC)
 * Yeah, my homepage is still gw.gamewikis.org based, so I noticed it when it came back Random Time  19:21, 19 October 2008 (UTC)

Recent changes watom feed
The link in the toolbox shows up wrong - instead of just, it has   (but without the spaces between the & and lt/gt).  &not; Wizårdbõÿ777  ( talk ) 00:20, 16 October 2008 (UTC)
 * Screenshot  &not; Wizårdbõÿ777  ( talk ) 03:47, 16 October 2008 (UTC)
 * I found it, thanks! I know what's causing it, and I have reported it.  --KyleH (talk) 21:36, 17 October 2008 (UTC)
 * This seems to be fixed now.  &not; Wizårdbõÿ777  ( talk ) 04:33, 22 October 2008 (UTC)

sidebar and top bar
These essential parts of the wiki skin refuse to show up for me unless I refresh each page several times. Sometimes IE does not even detect that there was an error. Either something siteside is broken or new Microsoft updates don't like GuildWiki. >.> (T/C) 04:55, 21 October 2008 (UTC)


 * I'm seeing this in IE7 as well. In FF3, I'm seeing an error "quantserve is not defined" at various line numbers.  (Quantserve is a tracking service from Quantcast.)  I'm actually seeing this on other sites as well, now that I'm looking for it, so it's probably an error in Quantserve's javascript.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 16:17, 21 October 2008 (UTC)


 * I've loaded some pages on IE7 yesterday, and the bars showed up for me. They've always showed up on FF so far, unless I left some divs unclosed.. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  16:58, 21 October 2008 (UTC)


 * Dunno if this is of any relevance, but in FF3, when I opened a page, it loaded the content, but not the top/side bars, then it sat there for a good 5 seconds saying "Transferring data from media.fastclick.net..." Would that be related to the cause of the problem?  I dunno if wiki uses that site for anything.  RoseOfKali [[Image:RoseOfKaliSIG.jpg]] 02:36, 22 October 2008 (UTC)


 * IE sometimes gives an error about getElementsByID at line X is null or not an object. [[Image:Entropy Sig.jpg]] (T/C) 07:15, 22 October 2008 (UTC)


 * media.fastclick; isn't that ads? Could explain why I don't have such problems; Ads are blocked for me. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  12:36, 22 October 2008 (UTC)


 * I need to stop forgetting that you guys are using Monobook. Anyway, I was able to reproduce both this problem and the upload problem.  I've bugged the appropriate people and I'll let you know when I find out more. --KyleH (talk) 21:55, 22 October 2008 (UTC)

undeleting
A database query syntax error has occurred. This may indicate a bug in the software. The last attempted database query was: /*id=20081021152242*/ (SQL query hidden) from within function "ExternalStorageUpdate::doUpdate". MySQL returned error "1062: Duplicate entry '26-165466' for key 1 (10.8.2.200)".

I got this error after undeleting a page. The undeletion succeeded, but I've never seen this before. Did I break something? (T/C) 15:24, 21 October 2008 (UTC)


 * I got the same problem, and only the second line was different: " /*id=20081021162206*/ (SQL query hidden)" for me. I edited Talk:Unyielding Aura when it occured, edit did get through. --- [[Image:VipermagiSig.JPG|Ohaider!]]-- (s)talkpage  16:27, 21 October 2008 (UTC)


 * We had a bad code release yesterday morning, which I believe is responsible for both this problem and the javascript problem above. Both should be resolved now.  Let me know if you notice anything strange. --KyleH (talk) 17:44, 22 October 2008 (UTC)


 * My IE7 still doesn't display the side and top navigation. Do I need to do anything funny to make it work again?  Or should it fix itself automatically when it's supposedly "fixed" at the source?  RoseOfKali [[Image:RoseOfKaliSIG.jpg]] 18:13, 22 October 2008 (UTC)


 * I can get the bars to display sometimes. If they don't, refreshing repeatedly brings them up eventually, and then they stay there mostly. My personal .JS, though, seems to come and go as it pleases. :C [[Image:Entropy Sig.jpg]] (T/C) 18:40, 22 October 2008 (UTC)

uploading images
I can not upload images any more. When I hit the "Upload" button, it blanks out whatever I had entered into the "Source filename" field, thus resulting in the "The file you uploaded seems to be empty..." error. (T/C) 09:11, 22 October 2008 (UTC)
 * What browser and operating system are you using? --KyleH (talk) 17:47, 22 October 2008 (UTC)
 * I had the same problem in IE7, started with all of the recent mumbo-jumbo crap. No error, but it clears the "Browse" field when I hit upload.  RoseOfKali [[Image:RoseOfKaliSIG.jpg]] 18:12, 22 October 2008 (UTC)
 * ^What she said. [[Image:Entropy Sig.jpg]] (T/C) 18:40, 22 October 2008 (UTC)
 * I'm installing IE7 now so I can do some testing. I'll let you know what I find out. --KyleH (talk) 18:42, 22 October 2008 (UTC)
 * Also check out the shole side and top navigation bar thingy. It shows up for me sometimes, and usually it doesn't.  E7 on XP.  RoseOfKali [[Image:RoseOfKaliSIG.jpg]] 21:18, 22 October 2008 (UTC)