How to report

As Guild Wars is an online game, you might come across a few very varied and sometimes disturbing people. Some people discriminate, which is against the Guild Wars End User License Agreement (EULA), or otherwise disturb other players. While playing, you might also discover something in the game mechanics or the game world which supposedly wasn't meant to be as it is, a bug. Sometimes you might also encounter technical difficulties with playing the game. All of these can be reported to Arenanet through their support page.

How to reach the reporting page
To reach the support page, go to the Guild Wars official website (www.guildwars.com). On the website you will find a link (1) to the support section (www.guildwars.com/support/). Choose your location/language (2) to proceed to the PlayNC Knowledge base.

To ask a question about the game or any technical difficulties you might have or to report anything or anyone in the game, you need to create an account. Go to the login page (3) and fill in the required information. After submitting you will receive a verification e-mail. After verifying your account you can log in through the same page.

If you want to ask a question, you should first open the 'Answers' tab (4a) and search if your question has been answered before. If you can't find anything, open the 'Ask a Question' tab (4b). Also if you want to report something open the 'Ask a Question' tab.

Now you need to fill in the question/report form and submit it.

After submiting the form
After you have submitted the form you will have to wait until someone processes your question/report. You will receive a number of e-mails. Each question and report is viewed by a real person, but the answers you receive are mostly semi-automatically generated. The support people seem to copy-paste certain pre-formed answers to different things. Don't think no one listens to you as everything is read by real persons even if the answers seem to be automated. Any question submitted usually receives an answer, but sometimes you need to give more information before your matter can be properly processed. You will be sent an e-mail asking for any additional information.

The same holds true for reporting. If you report a person for anything, you will receive a message telling you that the matter will be discussed between Arenanet and the reported person. Arenanet will never let you know if or how a person was punished, but it has been confirmed that actions are taken if needed.