GuildWiki:Request assistance

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This article is a central point where administrators can field questions by users. This does not mean only administrators can answer questions posted here&mdash;any user that feels they can help should chime in!

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Can't log in
I can't log in. When I enter my username, GW-Susan, and tab to password (or click into that field, or whatever), my name is converted to lowercase, gw-susan, and then I am not recognized.
 * What internet browser are you using? [[Image:Felix_Omni_Signature.png]] 19:03, 29 August 2009 (UTC)
 * FireFox, the same one I have always used. But, good point, will try the dreaded IE8.
 * Tried IE8, still can't get in. After asking for new password (and getting one), it tells me there is no such account (either up or lower case), which is definitely wrong as I have been contributing for over 3 years now.
 * I can see your contributions and that there's is no block on the user name; so the worst hasn't happened. If you can, try logging in from a different computer (any browser).  &mdash; Tennessee Ernie Ford ( TEF ) 23:29, 29 August 2009 (UTC)
 * Thanks for checking for me, TEF. Will try from my office computer later. &mdash;The preceding unsigned comment was added by 99.225.58.101 (contribs).
 * Well, tried again today, got in fine. No telling what happened. GW-Susan 21:53, 30 August 2009 (UTC)
 * Probably voodoo. [[Image:Felix_Omni_Signature.png]] 22:01, 30 August 2009 (UTC)

how do i take a screenshot?
Press "Print Screen" &mdash; Balistic 17:05, October 4, 2009 (UTC)

Character Switching
Is there any way to move a character from one Guild Wars account to another one? I know you can pay to have character's names changed, features changed, etc. - but if you have more than one Guild Wars account can you move one player (intact with all belongings) to your other account? Thanks
 * Unfortunately not, there is no account wide transfer of character (probably because of the difficulty of unlock transfer, and name transfer, let alone guilds and campaigns etc). The game wasn't designed for characters to be switched over from account to account  Random  Time   16:19, November 15, 2009 (UTC)

Directory Assistance
I've recently decided to make the change of running Guild Wars off of the C:\ drive and switching over to an external hard drive. So far, I've got the full Guild Wars folder that's normally contained within the Program Files folder on the C:\ drive placed onto the F:\ drive(My external hard drive.) and I'm able to run Guild Wars off of it perfectly fine. My one issue is, however, that when I want to change my build by loading a previously saved template from the Template folder, the Guild Wars game client searches within a directory that currently doesn't exist. It continues to search for the builds saved and save new builds onto the C:\ drive in a Guild Wars folder that doesn't exist. The Template folder and all the previously saved builds are located on my F:\ drive, within the Guild Wars folder that's normally on the C:\ drive, and within the Templates folder that's normally contained within that. I cannot find a way to get the client to search in the right drive, though. Any ideas other than copy-pasting my Templates folder onto the C:\ drive? I'd like Guild Wars to be fully mobile for me. - Genprey 06:12, November 27, 2009 (UTC)


 * That's more than likely due to a setting in your Windows registry that still tells GW it's installed on the C: drive. All you should need to do to fix this is download the GW installer, run it, and point it to the GW folder on your F: drive.  The only thing this will overwrite is your Gw.exe file and your registry settings - your templates, screenshots, and Gw.dat will all be retained - and afterwards, the registry will tell GW that it is now installed on F:.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 06:45, November 27, 2009 (UTC)


 * Tried that later that night, but it's still getting the same issue. It seems to be an issue with Vista itself because when I bring the external hard drive to another computer I have that runs Windows XP everything works fine. &mdash;Genprey [[Image:Locust's Fury.jpg|20px|]] 18:05, November 29, 2009 (UTC)
 * Probably because of the way Vista protects the Program Files folder and all subfolders. A lot of software ran into that issue, and it seems that in Vista, Guild Wars tries to save and read this stuff from a "Guild Wars" subfolder in your Documents virtual directory.  I believe there's a way through Vista to change the physical location the Documents folder refers to, though transferring it to an external drive may have undesirable effects.  (And I don't recall how to do that at the moment anyway.)  Unfortunately, that may be the only option to get the Guild Wars software itself to use your external drive for that.  Another option would be to set up file synchronization of some sort if you really need them on the external drive.  Nwash  [[Image:User-Nwash-Eyes.png|link=User talk:Nwash]] 18:16, November 29, 2009 (UTC)
 * One more thought... maybe using one of the compatibility modes will trick Guild Wars into looking for the templates in the location you want? (This assumes that Guild Wars is checking the operating system version to decide where to look for and store these.  Since it works on XP, the XP compatibility mode might just work.)  Nwash  [[Image:User-Nwash-Eyes.png|link=User talk:Nwash]] 18:33, November 29, 2009 (UTC)

April Fools Day
How about, in the year 2010, for April Fools Day, you make everyone look like Smurfs?!...Smurffette's fer females of course...lets not be Rude!

Abraxis Gold
 * Unfortuantly, We are not ArenaNet or affiliated in them in any way. Nobody from ArenaNet reads this page (to our knowladge) - so your suggestion will not go to the developers of Guild Wars. You could try to talk to some ArenaNet Staff on the official wiki  Random  Time   12:51, December 6, 2009 (UTC)

Pointer issue
I am currently having an issue viewing my pointer on the screen. It still is there, because I can click, and interact. I just cannot see it to know where I am clicking. I am running windows 7, on a high def montor. OF course it ran fine on my xp computer though. So I am curious whether its a setting of mine, because I have tried changing resolutions and mouse settings, but nothing has happened. &mdash;The preceding unsigned comment was added by 66.114.178.200 (contribs).
 * Have you tried running it in a compatibility mode, say, for Windows XP? Otherwise, I'm not sure... it does seem likely that it would be related to a setting, possibly a DirectX setting, but off the top of my head, I'm not certain what it would be.  Nwash  [[Image:User-Nwash-Eyes.png|link=User talk:Nwash]] 15:11, December 12, 2009 (UTC)


 * Windows has a variety of settings that hide/unhide cursors in certain situations. More likely, the company that wrote the software for the trackpad/mouse has a control panel that also affects cursor behavior. I've found that these settings are often hidden in unexpected places...so look at things that affect the display, compatibility, and performance, as well as mouse settings and the control panel for the specific mouse/trackpad you have. The 3rd party software settings can usually be reached by going to mouse settings:advanced settings:[company name] panel, but often the route is more circuitous. Good luck. And please let us know what you find out.  &mdash; Tennessee Ernie Ford ( TEF ) 18:37, December 12, 2009 (UTC)

mouse not working
MY mouse doesn't show up on the screen but is still tangible in the game. I can click and the character responds. I just cannot see where it is. I have windows 7, recently updated from vista, and it didn't work on either. I have tried updating my directx driver, and changing my resolution and other screen settings but have come up with zero results. Please, inform me of why this is happeneing. &mdash;The preceding unsigned comment was added by 66.114.178.200 (contribs).
 * See the suggestions on the topic above, or Contact GuildWars support  Random  Time   16:35, December 13, 2009 (UTC)
 * (edit conflict) We tried giving you a couple possibilities above, but please note that we are not ArenaNet or NCSoft. This is an unofficial wiki; for official support, you will either have to use the support options on the official site or you could try to find an appropriate place to ask on the official wiki.

I have found that switching the theme of the computer for newer OS to a basic mode allows the mouse to work. Guild wars video driver is not quite compatible with all the available options allowed on Vista and W7.

Operating System
We just bought a new tower with Windows 7 - 64 bit. Will Guild Wars play on this? Thanks
 * It should do, there haven't been any widespread problems with 64 bit Operating Stystems or Windows 7 with Guild Wars.  Random  Time   22:39, December 21, 2009 (UTC)
 * Clarification: After personal testing, it works fine  Random  Time   09:21, January 4, 2010 (UTC)


 * I've played Guild Wars on two different computers running 64-bit Windows 7 with the DVD drive as the only hardware component common to both computers (unless you count various chips embedded in other parts). One used Windows 7 Home Premium, and the other Windows 7 Professional.  The game ran very well on both.
 * If Guild Wars had any compatibility problems with Windows 7, we'd probably have heard of them by now. The Steam Hardware Survey says that about 23% of people who use Steam run Windows 7, and the bulk of that is 64-bit.  While hardly a perfect snapshot of what gamers use, let alone the general public, there are quite a lot of people playing games on Windows 7, and surely that includes Guild Wars.  Quizzical 09:30, January 4, 2010 (UTC)

Pumpkin Cookie
Does the Moral Boost of 10% affect the whole party ? Or just the person using it ?--Dawn Skyfall 19:24, December 22, 2009 (UTC)


 * Only the one eating. --- [[Image:VipermagiSig.JPG]] -- (contribs) &emsp;(talk)  19:25, December 22, 2009 (UTC)

Mouse issue con't
I tried running the computer in Windows XP service pack 2 compatibilty mode with 256 color resolution yet my mouse still flickered rarely across the screen. Any ideas as to a way to fix this? I reported it to Microsoft, but knowing Bill Gates, he won't have it fixed because it'd be spending his hard earned cash. So please, if you have found a solution please inform me. &mdash;The preceding unsigned comment was added by 66.114.178.200 (contribs).
 * 256 color resolution certainly isn't necessary. What video card and mouse do you have if you don't mind me asking? [[Image:Felix_Omni_Signature.png]] 07:43, January 4, 2010 (UTC)


 * Does it happen both with the game maximized and windowed? Quizzical 08:33, January 4, 2010 (UTC)


 * Why compatibility mode? The game was originally made for XP, right?--[[Image:El Nazgir sig.png|Talkpage]]El_Nazgir 16:01, January 4, 2010 (UTC)


 * This is a continuation of above, the user is running Windows 7.  &mdash;Dr Ishmael Diablo_the_chicken.gif 16:37, January 4, 2010 (UTC)

I am using the laptop mouse, and running two 512MB nvidia hd graphics cards.I have also tried using a wireless mouse. MY computer mouse theme is the standard theme. I am running windows 7. I tried to run it in compatibility mode since it ran on XP. &mdash;The preceding unsigned comment was added by 66.114.178.200 (contribs).


 * First of all, please sign your comments by appending ~ at the end, so that it is clear who said what.
 * Don't bother with compatibility mode. Guild Wars works just fine with Windows 7.  And especially don't use the Windows XP virtualization that comes with Windows 7 Professional, as that will mess up 3D rendering.
 * It may help to say what card you're running. The amount of video memory doesn't say much, as, for example, either a Radeon HD 2400 Pro or Radeon HD 4870 could have 512 MB of memory, but the latter card is about 20 times as powerful as the former.  You say that you're running "nvidia hd graphics", which is peculiar, as Nvidia doesn't put "HD" in their video card names, while ATI has for the last four generations--and now Intel has jumped on board with that naming scheme, too.  If you don't know what you're running, you can type "dxdiag" in the Windows 7 search box, go to the Display tab, and it will tell you what you're running, or at least come pretty close to it.
 * Regardless of what card you're running, have you tried downloading the latest video card drivers? That can fix all sorts of strange problems.
 * Also, do you run the game windowed or maximized? Try the other and see if the mouse flickering occurs in both.
 * And you're running two video cards? Two Nvidia cards in SLI?  Using a laptop mouse?  Is this a gaming laptop with two discrete cards in SLI?  SLI and CrossFire can do peculiar things, so you might try disabling a card and see if that helps.  It doesn't take a very powerful computer to handle Guild Wars.  The Radeon HD 4670 in this computer (which cost $45 new after rebate) is plenty powerful enough to max all graphical settings and get around 100 frames per second.  Quizzical 07:44, January 5, 2010 (UTC)

It's dual. And I got it to work by not maximizing the window. And this is a new personal laptop I designed for gaming. They are GForece GT 130M cards. And it doesn't work on W7. It hasn't since I downloaded it. Until now, when I played in a non maximized screen66.114.178.200 04:04, January 6, 2010 (UTC)`JEWWWW04:04, January 6, 2010 (UTC)


 * Guild Wars works just fine with Windows 7. I'd suspect that you have a driver problem.  Did you upgrade to Windows 7 from a previous version of Windows?  And if so, did you replace the video card driver appropriately?
 * It's probably too late for you now, but it's typically better to have one more powerful card than two very weak video cards, unless you need to run a zillion monitors at once. Quizzical 04:55, January 6, 2010 (UTC)