GuildWiki:Request assistance

__NEWSECTIONLINK__

This article is a central point where administrators can field questions by users. This does not mean only administrators can answer questions posted here&mdash;any user that feels they can help should chime in!

Before asking your question, please read the guidelines below.


 * Read the frequently asked questions before asking something here!
 * Questions about individual articles should be posted directly on that article's talk page. To get to an article's talk page, click the "discussion" tab at the top of the article. Then, click the "+" tab next to the "edit" tab and add your comment or question.
 * Questions that need to be confidential should not be asked here. You can contact a GuildWiki admin privately with those concerns.
 * If your account has been hacked or if you have been scammed, there is nothing we can do about it.  Your only option is to contact ArenaNet support at http://support.guildwars.com.

[ Ask a question]
Please review existing questions before asking a new one. To ask a question, click [ here]. Fill in the headline with a short summary and the large text box with your question. Users will generally chime in nearly immediately.

To see old questions, please see Archive 1, Archive 2, Archive 3, Archive 4, Archive 5, Archive 6, Archive 7 and Archive 8.

Can't log in
I can't log in. When I enter my username, GW-Susan, and tab to password (or click into that field, or whatever), my name is converted to lowercase, gw-susan, and then I am not recognized.
 * What internet browser are you using? [[Image:Felix_Omni_Signature.png]] 19:03, 29 August 2009 (UTC)
 * FireFox, the same one I have always used. But, good point, will try the dreaded IE8.
 * Tried IE8, still can't get in. After asking for new password (and getting one), it tells me there is no such account (either up or lower case), which is definitely wrong as I have been contributing for over 3 years now.
 * I can see your contributions and that there's is no block on the user name; so the worst hasn't happened. If you can, try logging in from a different computer (any browser).  &mdash; Tennessee Ernie Ford ( TEF ) 23:29, 29 August 2009 (UTC)
 * Thanks for checking for me, TEF. Will try from my office computer later. &mdash;The preceding unsigned comment was added by 99.225.58.101 (contribs).
 * Well, tried again today, got in fine. No telling what happened. GW-Susan 21:53, 30 August 2009 (UTC)
 * Probably voodoo. [[Image:Felix_Omni_Signature.png]] 22:01, 30 August 2009 (UTC)

how do i take a screenshot?
Press "Print Screen" &mdash; Balistic 17:05, October 4, 2009 (UTC)

Character Switching
Is there any way to move a character from one Guild Wars account to another one? I know you can pay to have character's names changed, features changed, etc. - but if you have more than one Guild Wars account can you move one player (intact with all belongings) to your other account? Thanks
 * Unfortunately not, there is no account wide transfer of character (probably because of the difficulty of unlock transfer, and name transfer, let alone guilds and campaigns etc). The game wasn't designed for characters to be switched over from account to account  Random  Time   16:19, November 15, 2009 (UTC)

Directory Assistance
I've recently decided to make the change of running Guild Wars off of the C:\ drive and switching over to an external hard drive. So far, I've got the full Guild Wars folder that's normally contained within the Program Files folder on the C:\ drive placed onto the F:\ drive(My external hard drive.) and I'm able to run Guild Wars off of it perfectly fine. My one issue is, however, that when I want to change my build by loading a previously saved template from the Template folder, the Guild Wars game client searches within a directory that currently doesn't exist. It continues to search for the builds saved and save new builds onto the C:\ drive in a Guild Wars folder that doesn't exist. The Template folder and all the previously saved builds are located on my F:\ drive, within the Guild Wars folder that's normally on the C:\ drive, and within the Templates folder that's normally contained within that. I cannot find a way to get the client to search in the right drive, though. Any ideas other than copy-pasting my Templates folder onto the C:\ drive? I'd like Guild Wars to be fully mobile for me. - Genprey 06:12, November 27, 2009 (UTC)


 * That's more than likely due to a setting in your Windows registry that still tells GW it's installed on the C: drive. All you should need to do to fix this is download the GW installer, run it, and point it to the GW folder on your F: drive.  The only thing this will overwrite is your Gw.exe file and your registry settings - your templates, screenshots, and Gw.dat will all be retained - and afterwards, the registry will tell GW that it is now installed on F:.  &mdash;Dr Ishmael [[Image:Diablo_the_chicken.gif]] 06:45, November 27, 2009 (UTC)


 * Tried that later that night, but it's still getting the same issue. It seems to be an issue with Vista itself because when I bring the external hard drive to another computer I have that runs Windows XP everything works fine. &mdash;Genprey [[Image:Locust's Fury.jpg|20px|]] 18:05, November 29, 2009 (UTC)
 * Probably because of the way Vista protects the Program Files folder and all subfolders. A lot of software ran into that issue, and it seems that in Vista, Guild Wars tries to save and read this stuff from a "Guild Wars" subfolder in your Documents virtual directory.  I believe there's a way through Vista to change the physical location the Documents folder refers to, though transferring it to an external drive may have undesirable effects.  (And I don't recall how to do that at the moment anyway.)  Unfortunately, that may be the only option to get the Guild Wars software itself to use your external drive for that.  Another option would be to set up file synchronization of some sort if you really need them on the external drive.  Nwash  [[Image:User-Nwash-Eyes.png|link=User talk:Nwash]] 18:16, November 29, 2009 (UTC)
 * One more thought... maybe using one of the compatibility modes will trick Guild Wars into looking for the templates in the location you want? (This assumes that Guild Wars is checking the operating system version to decide where to look for and store these.  Since it works on XP, the XP compatibility mode might just work.)  Nwash  [[Image:User-Nwash-Eyes.png|link=User talk:Nwash]] 18:33, November 29, 2009 (UTC)