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Update 2 - Thursday, May 29, 2008[]

Bug Fixes[]

  • Fixed the alignment of the "Test My Computer" option on the login screen.

Update - Thursday, May 29, 2008[]

Support Features[]

Added the "Test My Computer" option to the login screen. Clicking this link launches a diagnostic test that measures:

  • Adapter settings
  • Network connections
  • External address
  • Server connectivity
  • Network paths
  • DirectX diagnostics

When the test is complete, click "View Results" to open a text file with a list of the testing results. These results are useful to diagnose connection and playability problems, and will lead to faster resolution of open support tickets. This file is saved to your root Guild Wars directory, which is by default located in C:\Program Files\Guild Wars on Windows XP, and C:\Users\USERNAME\Documents\Guild Wars on Windows Vista.

Added a hotkey combination to address a video problem where the screen resolution would sometimes get stuck in a higher mode than the computer could render. Holding down CTRL-ALT-SHIFT while launching Guild Wars will now reset the resolution to 800x600.

Bug Fixes[]


GuildWiki notes[]

  • The Diagnostic Utility was available even before this update, however not as a link in the Login screen, but a command line parameter (-diag). (More information at PlayNC Support.)
  • The link to the Diagnostic Utility was misplaced. This was fixed in a second update.
  • Running the computer test currently disables the login screen music until you log in with a character and log back out, go to character selection, or restart Guild Wars.