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== Identifying a scam == |
== Identifying a scam == |
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| − | In general, any offer that appears to be too good to be true is probably a scam. |
+ | In general, any offer that appears to be too good to be true is probably a scam. If you are in doubt as to whether a deal is genuine, ask on a public channel. If you catch a scammer in the act, be sure to tell everyone around you and report it to ArenaNet as soon as possible (see instructions below). |
| + | Be cautious about paying any fee in advance of any service (e.g. runs) and always double-check trade windows before accepting any deals. Scammers can be creative, and there are many scamming mediums; the most common are: incorrect and misleading sums of money (e.g. 6 gold instead of 6 platinum), objects that are similar in appearance (e.g. a [[Mursaat Token]] instead of a [[Glob of Ectoplasm]]), and weapons that are slightly different from what is advertised (e.g. sundering 19% instead of 20%). |
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| ⚫ | |||
| + | Scammers may impersonate moderators or falsely claim that you owe them money for a previous service, and may—ironically—threaten you with action against your account. |
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| − | While you may not be able to recover your "game resources" (like gold paid or items lost), you will at least be able to stop this person. The developers of the game have every bit as much interest as you in stopping scams, although you will not be told any information concerning the actions taken against the reported person. |
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| ⚫ | |||
| − | To report a scam (the following only works if you have not logged off or it has not been a long while since the scam took place): |
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| − | #Generate proof of the scam. |
+ | # Generate proof of the scam. The PlayNC support site recommends that you include the following information about the scam: |
| − | #Press the Chat button (bottom left corner) or the ` key (under Esc). This will bring up the chat log. |
+ | ## Produce evidence of the scam. This is best done using a screen capture. Press the Chat button (bottom left corner) or the ` key (under Esc). This will bring up the chat log and you can scroll to where the scam took place. |
| + | ## The name of the player that has committed the scam. |
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| − | #Scroll to where the important exchanges between you and the scammer took place. Capture each exchange. |
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| + | ## The area in which the scam took place. |
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| − | #If there was trading done, it will also show on your chat log. This is the most important evidence. It will show what you gave and what you got in return. |
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| + | ## The time of the scam, including your time zone. |
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| − | #See [[how to report]] for details on reporting scams to Arenanet. |
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| + | ## The character you were playing as at the time. |
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| + | ## Any other information you feel is relevant. |
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| + | # Proceed to the PlayNC support page (http://www.plaync.com/us/support/) |
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| + | # Choose your location/language and proceed to the Guild Wars page (http://www.plaync.com/us/support/prod_48.html) |
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| + | # You need to create an account. Go to the [http://help.plaync.com/cgi-bin/plaync.cfg/php/enduser/acct_login.php login page] and fill in the required information. After submitting you will receive a verification e-mail. After verifying your account you can log in through the same page. |
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| + | # Fill in the question/report form using the Ask a Question page and submit it to [[ArenaNet]]. |
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=== Note === |
=== Note === |
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| − | In certain cases, |
+ | In certain cases, ArenaNet will not take any action for petty scams, such as incomplete runs or the sale of a common quest item; they deal with a large number of cases, and the more serious violations are their priority. |
| + | |||
| + | ==Notes== |
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| + | *As of the [[Game updates/20081106|6th November 2008 update]] players can select "scamming" as a reason for their report. |
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== See also == |
== See also == |
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* [[Common scams]] |
* [[Common scams]] |
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| + | |||
| + | ==External links== |
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| + | * [http://guildwars.com/support/legal/users-agreement.php Guild Wars User Agreement] |
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| + | * [http://guildwars.com/support/legal/conduct_breaches_and_outcomes.php Conduct Breaches and Outcomes] |
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[[Category:Glossary]] |
[[Category:Glossary]] |
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Latest revision as of 02:33, 24 March 2010
Scams occur when one player or a group of players deceive other players out of money, goods, or enjoyment in-game. The only way to fall victim to a scam is to be unaware of them; knowledge and a little common sense will protect you from any scam another player tries.
Identifying a scam[ | ]
In general, any offer that appears to be too good to be true is probably a scam. If you are in doubt as to whether a deal is genuine, ask on a public channel. If you catch a scammer in the act, be sure to tell everyone around you and report it to ArenaNet as soon as possible (see instructions below).
Be cautious about paying any fee in advance of any service (e.g. runs) and always double-check trade windows before accepting any deals. Scammers can be creative, and there are many scamming mediums; the most common are: incorrect and misleading sums of money (e.g. 6 gold instead of 6 platinum), objects that are similar in appearance (e.g. a Mursaat Token instead of a Glob of Ectoplasm), and weapons that are slightly different from what is advertised (e.g. sundering 19% instead of 20%).
Scammers may impersonate moderators or falsely claim that you owe them money for a previous service, and may—ironically—threaten you with action against your account.
Reporting a scam or policy violation[ | ]
- Generate proof of the scam. The PlayNC support site recommends that you include the following information about the scam:
- Produce evidence of the scam. This is best done using a screen capture. Press the Chat button (bottom left corner) or the ` key (under Esc). This will bring up the chat log and you can scroll to where the scam took place.
- The name of the player that has committed the scam.
- The area in which the scam took place.
- The time of the scam, including your time zone.
- The character you were playing as at the time.
- Any other information you feel is relevant.
- Proceed to the PlayNC support page (http://www.plaync.com/us/support/)
- Choose your location/language and proceed to the Guild Wars page (http://www.plaync.com/us/support/prod_48.html)
- You need to create an account. Go to the login page and fill in the required information. After submitting you will receive a verification e-mail. After verifying your account you can log in through the same page.
- Fill in the question/report form using the Ask a Question page and submit it to ArenaNet.
Note[ | ]
In certain cases, ArenaNet will not take any action for petty scams, such as incomplete runs or the sale of a common quest item; they deal with a large number of cases, and the more serious violations are their priority.
Notes[ | ]
- As of the 6th November 2008 update players can select "scamming" as a reason for their report.